SoftSway

Return & Refund Policy

Customer satisfaction is important to us. Due to the personal nature of ladies undergarments, returns are only accepted for damaged, defective, or incorrect items.

Return Policy

The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.

If you are receiving any damaged or defective products please contact us within 24 hrs so we will Re-deliver either exchange or replace products within 5-6 working days.

Refund Policy

If replacement is not available, the refund will be issued to the customer.

The refunded amount would be credited to the customer’s bank account within 3 to 4 days.

Return Conditions

To qualify for a return or exchange:

  • The product must be unused and in original packaging.
  • The item should not show any signs of wear, washing, or damage caused by the customer.
  • Proof of purchase or order confirmation must be provided.

Return Request Process

Customers must contact our support team with order details, photos of the product, and a description of the issue.

Contact for Returns

Phone: +91 98114 71555
Address: Delhi, India

Shipping Policy

We strive to deliver your products safely and on time.

Delivery Timeline

The products would be delivered to the customer’s within 4 to 6 days.

Delivery time may vary depending on location, courier availability, or unforeseen circumstances.

Order Processing

Orders are usually processed within 24–48 hours after order confirmation.

Shipping Locations

We deliver products across multiple locations within India. Delivery services may vary in remote areas.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before the payment is completed.

Contact for Shipping Queries

For any shipping-related queries, customers can contact us at:

Phone: +91 98114 71555

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